Case Study: Transforming Team Culture at the Washington Street Hope Center

Empowering Teams After Recovery: A Facilitation Success Story

Discover how Kendra helped the Washington Street Hope Center improve communication, professionalism, and motivation among staff — over 90% of whom are program graduates.

About The Client

Who is the Washington Street Hope Center?

The Washington Street Hope Center is a transitional housing organization supporting individuals in recovery from addiction. In addition to safe housing, they provide employment and training — often hiring graduates of their own program.

The Challenge

The Communication Breakdown

While the Washington Street Hope Center’s model is inspiring, it came with challenges. Most staff were early in their personal and professional growth. Communication was often confrontational, and expectations around professionalism varied.

The Approach

Going Beyond Surface-Level Training

Kendra partnered with management to understand the team’s pain points and created a tailored facilitation program that covered:

  • Workplace professionalism

  • Emotional regulation and communication

  • Boundaries and conflict resolution

  • Real-life communication tools

  • Collaborative problem-solving

The Transformation

Results That Speak for Themselves

Management reported a 180-degree shift in team culture. Staff were more respectful, motivated, and communicative. The work environment became more cohesive — and the feedback says it all.

Testimonials

  • “Mission Boost has given me tangible work habits that I can use to better my employment and my life.”

  • “The session was amazing!! Kendra is amazing!!”

  • “It really opened my eyes to everyday work issues that can be easily handled.”

  • “I have a better understanding of better methods of communication with coworkers and clients.”

  • “I would recommend this to any workplace team to learn valuable skills to enhance their work life.”

  • “Kendra was clear, concise, and gave us real solutions to common workplace problems.”

Let’s Build a Stronger Team Together

Ready to Elevate Your Team?